Frequently Asked Questions - Booking Process

Answering all of your questions

Which English course is right for me?

It all depends on your learning objectives.

You can start by taking our free English-level test to help you understand how good your English is and what you need to focus on.

You will find on this website a detailed description of the English courses we offer.

If you wish to apply for a Student Visa, Nacel English School London will arrange a Skype interview with you to ensure the course of your choice is suitable for your needs and visa requirements.

Students can enrol throughout the year starting any Monday.

We assess your level of English before arrival and on your first day at the school. It allows us to understand which class you should join.

If you have booked an online course, you will get to take a reading and writing test and be interviewed by a teacher (usually by Zoom or Skype) before your course starts.

For more information, do not hesitate to contact us.

Yes! If you already live in the UK, you can book your free trial by contacting us by email, phone or coming to reception.

Nacel English School welcomes students from all around the world. As of today, 56 different nationalities have studied at our school.  This exceptional mix of nationalities will allow you to practice your English while meeting new people and discovering new cultures!

There is a maximum of 15 students in our face-to-face classes, which allows everyone to receive personalized attention and support.

Students under 16 years old study in separate groups.

During classes, our teachers continually monitor and assess your progress. Their advice, feedback and exercises will help you to maximize your progress. You will also get One-to-One tutorials to discuss your progress and your needs.

If you booked an exam preparation course, you will get to take mock practice exams to precisely understand what is expected from you and help you in your preparation.

You are also free to meet with the teachers to talk about your progress, your strengths and your weaknesses.


At the end of your course, you will receive a certificate indicating the English level you have reached. You will also be given a progress report.

How should I book my English course?

  1. Choose which course you want to do (See How do I know which course is right for me?)
  2. Check if you need a visa to come to London
  3. If you would like to get a course quotation, use our free quotation tool
  4. Send us your registration details by completing the online registration form

To register at Nacel English School London, you will need to provide us with:

  • The registration form was completed with accurate and full contact details
  • A copy of your passport
  • Any English language certificate you may have

The minimum age for students coming to the school is 16.

We also welcome supervised groups of children between the ages of 12 to 16 who will be in children’s classes (separated from the adult classes).

Younger children accompanied by a parent or their legal guardian can take private lessons.

How should I pay course fees?

The price you will pay depends on the type of course you choose, the number of weeks you would like to stay, whether you need accommodation or not, and other factors.

At Nacel English School the price of General English and Exam classes is normally the same so you do not have to worry about paying extra for exam classes as you progress.

To get an overview of the price you will pay, use our free quotation tool or check the Course Fee list.

In addition to the course fees, you will need to pay a registration fee, which varies according to whether you come from the EU or the rest of the world. For more details, see our Course Fee list.

In addition to your course, if you book at least 3 weeks of English classes, you can also get access to our e-learning platform for free (please check the price list for more information). It is accessible 24/7 from a computer, tablet or smartphone.

You will have access to the Church End Library for free.

Nacel English School London can book International Student Insurance for you based on your dates of travel but you can also buy insurance in your own country if you wish.

Nacel English School London also offers a variety of extracurricular classes such as golf, yoga, tennis, coding courses, visits, and others. See Fee list.

For £12, you can obtain an international student identity card, which will allow you to get student discounts in a lot of places such as museums, cafés and restaurants.

We can also arrange accommodation for you (host family, student shared house, single rooms and studios in student residences, flats, hotel …) in an excellent residential area of north London, a short distance away from our school. Visit our London Student Housing page.

You can pay for the course in several ways: bank transfer; credit card; debit card. Check the Course Fees to have a precise list of the payment methods we accept.

International payments can also be easily made using our international payments platform: WU® GlobalPay for Students.

A place can be reserved on a course by completing an enrolment form and returning it by post, e-mail or completing the form on-line on our website, together with the booking deposit of £200 plus registration fee, which will go towards the cost of the course.

Full payment for the course must be received by the school at least 14 working days before the start of the course. No programme will start until the school receives all fees.

For students requiring a student visa to the UK, the course fees must be paid in full before we issue any documentation to support the student visa application. Visa letters will not be issued unless students have paid the course fees in full.

For more information, check the Course Fee page or do not hesitate to contact us.

  • Cancellation for students NOT requiring Visa / Leave to enter the UK must be received in writing (e-mail or post).

Course refunds depend on the amount of notice given and are specified below:

At least 15 days before the start of the coursedeposit (£200, plus registration fee) is non refundable
14 days or less before the start of the course25% of course fee, (minimum £200, plus registration fee) is non refundable
10 days or less before the start of the course50% of course fee, (minimum £200, plus registration fee) is non refundable
7 days or less before the start of the course100% is non refundable

Cancellations received at the weekend, during public holidays or Christmas School holidays will be considered to commence the next working day.

  • Cancellation for students requiring Visa / Leave to enter the UK: Refunds are not granted except when the visa application has been unsuccessful.

Cancellation due to Visa Refusals: If the visa application is refused, providing we receive official documentation from the British Embassy or Consulate confirming this, we will refund the student in full with the exception of £260 administration fee and the course registration fee (The CAS fee is non-refundable). All bank charges incurred are to be paid by the student. Refunds will only be considered if applied for prior to the commencement of the course.

Please note that, for students who require a visa to the UK, once documentation has been issued to support their visa application, no refund will be given without official documentation confirming that the application has been unsuccessful.

  • Course refunds (including all fees) may take between 3-5 weeks to process once full documentation has been received. Refunds cannot be processed until the School is in receipt of all monies owed. Refunds will only be made to the person or organisation that paid the initial payment. Our responsibility is only to refund that person or organisation.
  • Once the course has started, fees are NOT refundable or transferable. 
  • Courier (DHL/FedEx) fees or any other used fees are non-refundable.

You can cancel your course for any coronavirus-related reason up to 7 days before your course start date and receive either a full refund or a credit note, valid for 18 months from the course start date. If you have booked via an agent, please ask your agent for their cancellation policy.

If you cancel less than 7 days before the course start date, you will receive a credit note, valid for 18 months from the course start date or you can transfer to an online course.

If the school cancels your booking because we are unable to open, you can receive a full refund or a credit note valid for 18 months from the course start date, or transfer to an online course for the equivalent value. If you have booked with an agent, please ask them for their policy if the school cancels the booking.

Please refer to our Covid-19 Deferral and Cancellation Policy for more information.

Other questions

No. Your International Student Insurance will be needed for your repatriation.

We can help you find great London accommodation for your stay in England.

We provide different types of accommodation to suit your needs and preferences and we offer free consultation to help you decide where and how you want to live in London while you study. There are four main options:

  • Homestay with half-board: you can stay with a British family and have a chance to practise English at home with them. The half-board option includes breakfast and evening meals in addition to your bed.
  • Homestay (self-catering): this is also staying with a London family and learning about British culture at home as well as in school. The difference is that, with this option, only breakfast is provided. But you can still use the kitchen for other meals.
  • Residential halls: you can stay with other international students in our dormitories. It’s only a short trip to school and you get a fantastic social experience, meeting people from all over the world.
  • Student shared house: live with your fellow students and practise English together. This option is similar to residential halls but with fewer people living together, so it’s quieter and calmer.

All our London accommodation options are situated conveniently close to the school. We regularly visit and check our accommodation as well as asking students for feedback to make sure it continues to be the best place to stay.

For more details, visit our page on our London student accommodations.

Our School occupies two classical buildings on the main High Street of Finchley Central (on the Northern Line of the underground) in the Barnet region of London.

It’s a quiet, leafy, residential area with plenty of shops, bars, cafes, supermarkets and restaurants nearby. We also have sporting amenities, banks, and beautiful Victoria Park, which has several tennis courts and playing fields. This allows our students to enjoy their free time outside of school.

Finchley also has very good transport links to the city centre, both by bus and metro.

The location of our school allows you to get to the city centre very easily. London has some of the best museums, art galleries, shopping, theatres and restaurants in the world; so, make it your home!

At Nacel English School London, we like to get to know our students outside, as well as inside, the classroom. That’s why our social and cultural activities play an important part in the life of our students whilst they are studying English in London. We want to enable you not only to interact in the English language with your fellow classmates outside the classroom, but also to experience London and England as a whole.

We organise a varied weekly social programme. Activities include theatre trips, parties, visits to museums, concerts and football matches, quizzes, pub socials, cinema nights, and sporting activities. We also organise excursions outside London to some of the most beautiful places England has to offer: Brighton, Oxford, Cambridge, and many more. We are always at the heart of the London social scene.

The majority of our social activities are free! You will only have to pay for your travel expenses and occasionally any entrance fee if applicable.

Of course!

Our teachers lead the activities to ensure that they are academically beneficial. You will get to attend cultural activities that are not just sightseeing trips around London; they are lessons outside the classroom. Prior to the activity, you are given information and specific vocabulary and expressions relevant to the outing. You are then encouraged to use this language throughout the activity, allowing you to maximise your English language and cultural learning potential in a fun and interactive environment, whilst making new friends and practising your English in a real-life situation.

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booking process - Nacel English School London