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    Nacel English Language School LondonNacel English Language School London
    • English Courses

      General English Courses

      • Standard English Courses
      • Long Term English Courses
      • Evening courses
      • Weekend courses
      • Summer Culture Courses with London visits

      Live Online English Courses

      • Online General English
      • Online Cambridge Exam English
      • Online Academic IELTS
      • Online Business English
      • Online English University Skills
      • Online One-to-One Lessons
      • Online English For Children

      Exam Preparations

      • Cambridge Exam Preparation Courses
      • IELTS Exam Preparation Courses
      • BEC Exam Preparation Courses
      • Academic English for University

      Special Courses

      • Professional English Courses
      • Work Experiences
      • Teacher Training Course (TEFL)
      • London Residents English Courses
      • One to One English Courses
      • English Plus Coding in London

      Groups

      • English school trips to London
      • English Plus Coding in London
      • English Plus High School Experience
      • Summer Culture Courses with London visits
      • English classes 50+
      • English Plus Art
    • Accommodation

      Host-family-students

      Homestay

      Student-Residence

      Student Residences

      Hotels-and-flats

      Hotel and Flat bookings

      Shared-Student-House

      Shared Student House

    • Activities
      menu_activites_1

      Social activities and outings

      excursions-nacel-english-school-london

      Excursions

      sports-nacel-english-school-london

      Sports

    • School

      School

      • Our Team
      • Our Students
      • School Policies
      • Accreditations
      • School Blog
      • Testimonials

      Gallery

      • Videos
      • Pictures

      Students

      • UK Visas FAQs
      • Booking process FAQs
      • Minor Students (under 18) FAQs
      • Prepare your journey
      • Arriving at a UK Airport
      • Living in London
      • Travelling in London
    • Contact
      • Directions
      • Contact Form
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      • Agents

      School Policies

      • Home
      • School Policies

      Our School Policies are there to ensure that you have the best experience possible during your English Language studies.

      • HEALTH AND SAFETY
      • COMPLAINTS PROCEDURE
      • ABUSIVE BEHAVIOUR POLICY
      • DISCIPLINARY PROCEDURE
      • DOWNLOAD NACEL ENGLISH SCHOOL’S SAFEGUARDING POLICY AND APPENDICES
      • USEFUL CONTACTS

      HEALTH AND SAFETY

      At Nacel English School, the safety of our students is of upmost importance. At the School we are committed to achieving high standards of health, safety and environmental practice. To achieve this we comply with all relevant legislation relating to Health and Safety.

      We ensure control measures and emergency procedures are: in place; effective; properly used; monitored and maintained. This is ensured by conducting regular fire drills and careful risk assessments to ensure the buildings are safe. Possible hazards are also identified and formal risk assessments are conducted when appropriate in order to minimise the risk for all social activities undertaken by the School.

      We also ensure a high standard of hygiene is maintained throughout the School.

      Physical Disability

      Our school is wheelchair accessible. Please enquire for further details.

      Visual and Aural Impairment

      We can usually help students who have some difficulties with their sight or their hearing; however, our courses are probably not suitable for the totally blind or very deaf. Please contact us if you require special arrangements and we will try our best to accommodate your needs, or guide you to someone who can help.

      Dyslexia or other Learning Difficulties

      If you are dyslexic, or have a learning difficulty, it is very helpful if you can inform us prior to your arrival. In this way we can do our best to accommodate your individual needs and requirements. In particular, if you are planning to take an examination, we can liaise with the exam board and make special arrangements for you.

      Mental Health Issues

      The School is a small, friendly and supportive place and all the staff at Nacel English School strive to provide a friendly, personal and welcoming environment in order to help students adjust to their new life in London. We strongly advise students – or their parents or sponsors – to inform us prior to enrolment of any mental health problems so we can advise them as to whether our courses are suitable.

      COMPLAINTS PROCEDURE

      How do I complain?

      Nacel English School prides itself on the quality of teaching and help and support it offers students. However, sometimes students may have a problem or a complaint. At Nacel English School we take all complaints seriously. Our complaints procedure is as follows:

      If you have a problem, please come to Reception and talk to a member of staff. They will do their very best to solve your problem(s) immediately as we are here to help you.

      However, if you have a complaint, we will ask you to complete a complaints form.

      If you still have a problem you can speak to the Academic or Administration Manager.

      If you are still not satisfied, you can speak to the School Manager, and if you wish to submit a complaint in writing; please write to: The School Manager, Nacel English School, 53-55 Ballards Lane, Finchley, London, N3 1XP.

      All complaints will be examined carefully and in the strictest confidence. We will inform you within 48 hours as to what action will be taken.

      Your happiness is of upmost importance and we will do all we can to ensure we solve any problem or problems you may have.

      We are a member of EnglishUK – the association for accredited English Language Centres. Therefore, if you are still unhappy you may take your complaint to the ombudsman of this organisation, who will then investigate your complaint. You can contact EnglishUK direct at: 219 St John Street, London, EC1V 4LY. Alternatively, their telephone number is 020 7608 7960.

      The School is also accredited by the British Council and you can also contact this organisation should you need to make a complaint about our services. You can contact them at: Accreditation Unit, British Council, Bridgewater House, 58 Whitworth Street, Manchester, M1 6BB. Alternatively, their telephone number is 0161 957 7692.

      To ensure all complaints are dealt with properly, all complaints are recorded in writing and include the stage at which they are resolved.

      NACEL ENGLISH SCHOOL ABUSIVE BEHAVIOUR POLICY

      Nacel English School policy is to protect all its students and staff from unacceptable behaviour as we disapprove of all forms of personal harassment and seek to ensure that our School environment is pleasant and supportive for all.

      Harassment, bullying or victimisation on any grounds, including the grounds of race, colour, nationality, ethnic or national origin, sex, marital status, gender reassignment, sexual orientation, religious belief, disability or age is unacceptable.

      Any student guilty of abusive behaviour will be disciplined and the Nacel English School disciplinary procedure will be followed. However, if the behaviour is found to be of extreme seriousness, we will expel the student without any warning and a refund will not be given (as stated in point 43 of the School Conditions of Enrolment.) The management’s decision is final.

      Any issues / instances that you report will be recorded in writing and will be kept confidential as these documents will only be seen by management. We will do our best to deal with the situation promptly and effectively.

      Any student with a complaint against staff should report to School management and appropriate action will be taken.

      DISCIPLINARY PROCEDURE

      If a student’s behaviour in School towards any member of staff or fellow student is unacceptable, disciplinary action will be taken.

      The following steps are implemented:

      An appropriate member of staff will speak to the student to try and resolve the problem
      We will give the student a verbal warning
      We will give the student a written warning
      A meeting will be arranged with management to discuss the issue(s)
      We will give the student a final written warning
      We will expel the student from the School and no refund will be given (as stated in point 43 of the School Conditions of Enrolment)

      Any issues / instances that you report will be recorded in writing and will be kept confidential as these documents will only be seen by management. We will do our best to deal with the situation promptly and effectively.

      DONWLOAD THE NACEL ENGLISH SCHOOL'S SAFEGUARDING POLICY AND APPENDICE

      Safeguarding and Child Protection Policy
      Parental Permission Form for Individual Students age 16-17
      Parental Permission Form for Individual Students age 16-17 without Accommodation
      Parental Permission Form for groups age 12 to 17
      What to do if an under 18 is missing from class
      Incident Case Log Form
      Referral Form

      USEFUL CONTACTS

      Key contact list for professionals working with children and families in Barnet:

      If you have any concerns about a child:

      Children’s Social Care Referral and Assessment Team
      Tel: 020 8359 4066 / 4097

      Opening Hours:
      9am – 5.15pm Monday to Thursday
      9am – 5pm Friday
      9am to 12.30pm Referrals / Discussions / Advice with Duty Workers
      1.30pm to 5pm Emergency Calls Only

      Out of Office Hours Emergency Social Work Service (Including out of hours Child Protection Referrals)         Tel: 020 8359 2000

      The Barnet Council Emergency Service Controller will take initial details and contact the appropriate out of hours officer.
      Police Child Abuse Investigation Team (8am-6pm) Tel: 020 8733 5070

      Barnet Safeguarding Children Board Development Manager
      For advice and information about training, policies and procedures
      Tel: 020 8359 4540      Website: Click here

      For further guidance for professionals who are working with children and families in Barnet who may have a concern about a child, young person or unborn child can be found in: Barnet Children’s Service CAF and Social Care Thresholds: A Guide for Practitioners in the Children’s Workforce.

      Childalert – Comprehensive advice and personal safety guidance for children.

      Google Rating
      5/5
      Nacel English School London, Rated 5/5 for its english courses
      Nacel English School London, Rated 5/5 for its english courses
      5
      Selma Rodrigues
      Selma Rodrigues
      19:49 23 May 20
      Nacel is an exceptional school where you stand a good chance of brushing up on your English level. In fact, it's a big break for engaging with native English teachers and classmates all over the world. Teachers are always willing to clear up your doubts and they truly care about your progress with your English. Besides, you could go on outings alongside with the other learners and teachers which is a quite striking experience since you could hang out with foreign people while you learn more about British culture, customs and traditions. Therefore, I just want to thank all teachers (Anne-Marie, Jonathan, Tony and Nick),classmates and staff with whom I enjoyed meeting at Nacel as they really went a long way in boosting my confidence with English! So, if you are really into enhancing your English speaking, listening or writing, I recommend that you give it a shot at Nacel. It will undoubtedly be a remarkable life experience!
      Vicky Leaks
      Vicky Leaks
      17:28 21 May 20
      I did a 6 week class back in 2016/1017 in preparation for the Cambridge Advanced Exam. Fellow students quick became friends and the time at the school was a great experience. I felt supported by the teachers and they could explain everything so well. I would recommend this school to everyone and I would go back there in a heart beat if I ever need to. Thank you Nacel, I miss you!
      Ricardo G Borges
      Ricardo G Borges
      09:14 21 May 20
      The Nacel English School is fantastic and I really enjoy it. Last year I had pleasure to study there during three weeks. The English teachers are very good and kind also they have big skill to teach English. Now, in 2020, I’m whatching the live classes on social media and it’s great because I can learn more and review what I’ve learned 01 year ago. Thanks so much Nacel.
      Pauline Maciel Scott
      Pauline Maciel Scott
      12:30 13 May 20
      I studied at Nacel 2 years ago and the school is amazing, with excellent teachers and staff. Surely having studied at Nacel made my exchange even better. And the live on instagram that Nacel is doing now has been very useful to continue learning. Thank you Nacel!!!
      Paulo Conti
      Paulo Conti
      10:36 12 May 20
      I had a wonderful experience at Nacel. I improved my English significantly.There is a lovely atmosphere at the school. The staff and students were very friendly and helpful. I also enjoyed the social activities ran by the school where I could visit different parts of London. The school is in a lovely part of London and I thoroughly recommend it.
      Gustavo Luz Ferreira
      Gustavo Luz Ferreira
      11:19 06 Mar 20
      I had a really good experience in this school. Today is my last day and I'm so impressed how my English has improved so much. All the teachers in this school are native English speakers. Maybe this is is the reason for my fast development and good pronunciation!
      Kay He
      Kay He
      20:59 10 Sep 19
      Very helpful and friendly staff. Good value for money. The overall atmosphere is much better the English schools in city centre. Nacel cares more about students.
      Cristian Aristizábal
      Cristian Aristizábal
      13:31 05 Jul 19
      I'm improving my English all the days, it's a good school. In a nice place of London.
      Nonthaphat Denwatana
      Nonthaphat Denwatana
      22:07 28 Mar 19
      It worth to pay. All of teachers and staffs very kind i had a nice time during stay there. So i would get these moments of the experience. Hopefully everybody enjoy with them.
      Ana Paula Abuchain Sousa
      Ana Paula Abuchain Sousa
      17:21 25 Jan 19
      It’s a very good school and the teachers are really good and the environment is very welcoming. I learned a lot and enjoyed everything! Thank you all!
      Martha Robinson
      Martha Robinson
      07:23 15 Jan 19
      This is a nice place to start your student journey. The environment of this school good for any serious student. All teachers and stuff member so helpful. I would definitely recommended Nacel English School to all parents.
      Karla
      Karla
      19:34 13 Dec 18
      It took me a while to decide which English school I wanted to go to because there are so many. Nacel English School had very good reviews so I thought I should go for this one. Indeed it is a great English school in London! My English improved much faster than I thought and the school has a great atmosphere. The teachers are very very nice, and they make the learning easy. The staff at the reception are always very helpful and made my stay in London much easier. I also like meeting people from around the world in the school, it’s easy to make friendships. I am very happy of my choice with this school.
      Tey Arce
      Tey Arce
      18:10 10 Dec 18
      Best English school in London!! I love it, so much fun! And great teachers that made my English improve very fast. I didn’t feel I was in a school of English, it felt like going to discuss and exchange with friends! Learning made easy and fun. Awesome!!
      Denise Xavier
      Denise Xavier
      11:14 16 Nov 17
      I am very grateful for the methodology of the school and the commitment of the teachers. All this helped me a lot in learning. Studying at Nacel has made my English improve.
      Next Reviews
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